Online Return and Refund Policy

Here at Threads by Sally, we want you to have complete peace of mind when you choose to shop with us. 

We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return, and we are here to make this as easy as possible for you.

THREADS ONLINE REFUND POLICY:

If your item comes damaged or doesn’t arrive to you, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:

   • The item is not a store sale or giveaway item in our sales.
   • The item returns in its original packaging.
   • The item arrives back to us within 7 days of you receiving it. 

(If you are concerned that this is not possible, please get in touch with us ASAP, so we can resolve this with you).

* All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing sally@threadsbysallyboutique.com.

If you request a refund, the purchase price will be refunded to you using the original payment method. If a coupon was used, the final price after the coupon will be refunded. Shipping charges WILL NOT be refunded.

This will be processed within 5 – 7 business days once we have received back the item and are satisfied with the condition. 

** Please note that under no circumstances can we refund onto another credit/debit card for security reasons.

** Please note that we cannot process exchanges/replacements or refunds after 10 days so please be sure to contact us ASAP.
Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above, please do not hesitate to contact us at sally@threadsbysallyboutique.com.

DAMAGED/FAULTY ITEMS:
In the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival, we will fix the problem right away. To process this you will be required to provide us with photos of the issue to us via contacting our Support Team.

Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.

Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast differences, and we aim to accurately demonstrate all of our products on our website as clearly as we can.

RETURN/REFUND SHIPPING COSTS:
 All refunds are processed for the full amount paid for the item ordered however, please note that the shipping costs are non-refundable.

Please also note that you are responsible for the shipping costs for returning your item. We do not provide return labels at this time. For more information please contact sally@threadsbysallyboutique.com.

ADDRESS ERRORS:
Please make sure to double-check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved, or need to change a product size/style after your order has been shipped, and you have received your shipping confirmation we will be unlikely to be able to accommodate you nor offer you a refund.

ORDERS MARKED AS DELIVERED BY DOMESTIC POSTAL SERVICE:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS etc.) to the correct address provided upon ordering but has not successfully arrived to you, we will endeavor to resend a replacement order to you (this is left to the discretion of THREADS) however in this specific scenario we cannot issue a refund. 

Please contact us ASAP, so we can help at sally@threadsbysallyboutique.com. Each case is different so be sure to include all relevant information when contacting us.

DELAYED ORDERS:
Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However, on occasion, items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case-by-case basis.

Each case is different, so if you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at sally@threadsbysallyboutique.com.