Online Return and Refund Policy

If your item arrives damaged or does not arrive at all, we will refund the purchase price (excluding shipping costs) or exchange the product, subject to the following conditions:

• The item is not part of a sale or giveaway promotion.
   
• The item is returned in its original packaging and condition.
   
• The item is returned to us within 7 days of delivery.
  (If you're concerned this timeline isn't possible, please contact us as soon as possible so we can assist.)
   

All refund issues are processed through our Support Team. You can reach us via our Contact Us page or by emailing sally@threadsbysallyboutique.com.

If your refund is approved, the purchase price will be refunded using the original payment method. If a coupon was used, only the discounted amount paid will be refunded. Shipping costs are non-refundable.

Refunds are processed within 5–7 business days after we receive the returned item and confirm it is in acceptable condition.

Important Notes:
– We cannot refund to a different credit/debit card for security reasons.
– Refunds, exchanges, or replacements cannot be processed after 10 days from delivery.
– If you have concerns about your order, please contact us at sally@threadsbysallyboutique.com.
 

In the rare event that your item arrives damaged or in poor condition, we will resolve the issue right away. To begin the process, please send photos of the damage to our Support Team via email.

Each case is reviewed individually. Depending on the circumstances, we may offer a replacement, exchange, or full refund—at the discretion of our Management Team.

Note: Slight color variations may occur due to differences in screen displays (e.g., mobile, tablet). We aim to display our products as accurately as possible.
 

Refunds are issued for the full amount paid for the item, but shipping costs are non-refundable.

Customers are responsible for the cost of return shipping.
At this time, we do not provide return shipping labels.

For more details, please contact us at sally@threadsbysallyboutique.com.

Please double-check your shipping address when placing your order. If you've entered the wrong address, moved, or need to change product details after your order has shipped and the shipping confirmation has been sent, we may be unable to accommodate changes or offer a refund.

If your package is marked as delivered by your country’s domestic postal service (e.g., USPS) but you have not received it:

• We may send a replacement (at our discretion).
   
• However, refunds cannot be issued in this specific case.
   

Please contact us at sally@threadsbysallyboutique.com with all relevant details. Each situation is handled individually.

We aim to deliver all orders within the timeframe. 

However, delays may occasionally occur. While we understand this can be frustrating, we cannot cancel or refund orders that are still trackable and in transit.

In rare cases where packages are significantly delayed or appear to be lost, we are fully committed to resolving the issue on a case-by-case basis.

If you have concerns about your order or tracking number, please don’t hesitate to contact us at sally@threadsbysallyboutique.com.